NPA 7306 - Extended Support Lengthened for Novell NetWare 6.5 and Novell ZENworks 7 Suite

Category: Novell NPA

Novell is pleased to announce that Extended Support for Novell NetWare 6.5 and Novell ZENworks 7 Suite has been lengthened by a year, to 30 September 2013. In addition, Novell BorderManager and Novell GroupWise 8 are extending General Support, and will be supported on NetWare 6.5 for the same time period.

Novell Product Announcement

Number: 7306
Span of Distribution: VLA and MLA Worldwide
Confidential Until: Not Applicable

Extended Support Lengthened for Novell NetWare 6.5 and Novell ZENworks 7 Suite
Novell is pleased to announce that Extended Support for Novell NetWare 6.5 and Novell ZENworks 7 Suite has been lengthened by a year, to 30 September 2013. In addition, Novell BorderManager and Novell GroupWise 8 are extending General Support, and will be supported on NetWare 6.5 for the same time period.

Product	Previous Support End Date	New Support End Date
NetWare 6.5	30 Sept 2012 (Extended Support)	30 Sept 2013 (Extended Support)
ZENworks 7	30 Sept 2012 (Extended Support	30 Sept 2013 (Extended Support)
GroupWise 8	1 May 2013 (General Support)	30 Sept 2013 (General Support)
BorderManager 3.9	30 Sept 2012 (General Support)	30 Sept 2013 (General Support)

For the best value for our customers, Novell encourages upgrades to the latest release of Novell Open Enterprise Server and Novell ZENworks Configuraiton Management, but is offering Extended Support on these older releases to provide more deployment time for customers who need it.

The Extended Support phase of Novell's Product Support Lifecycle offers installation and configuration technical support and critical security fixes for customers with current maintenance on the replacement products - in this case Novell Open Enterprise Server 2 and Novell ZENworks Configuration Management 11.

Free Unlimited Extended Support on ZENworks 7 Suite
Current Novell Open Enterprise Server maintenance customers already realize free, unlimited 12x5 technical support during the Extended Support phase for NetWare. Effective 1 January 2012, Novell is offering this same free, unilmited 12x5 technical support benefit on ZENworks 7 Suite for all customers with current maintenance on Novell's ZENworks Configuration Management.

Product Information
Novell NetWare 6.5 and Novell ZENworks 7 Suite Extended Support brings the following benefits through 30 September 2013:

Continue to receive installation support while you plan and execute your upgrade from NetWare 6.5 to Open Enterprise Server on Linux, and from ZENworks 7 Suite to ZENworks 11
Receive unlimited service requests 12 hours a day, 5 days a week from a Novell technical support engineer

Customers who are not current with maintenance may purchase Standard or Priority maintenance for licensed users and take advantage of Extended Support on ZENworks 7 Suite or NetWare 6.5 for free.

For further information
For detailed information on Novell's Support lifecycle, visit support.novell.com.

Please note there are no changes to part numbers or pricing at this time.

Effective:

1 January 2012

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