NPA 7323 - Novell Service Desk 6.5.4

Category: Novell NPA

Novell is pleased to announce the availability of Novell Service Desk 6.5.4 to all customers worldwide.

Novell Product Announcement

Number: 7323
Span of Distribution: VLA and MLA Worldwide
Confidential Until: Not Applicable

Novell Service Desk 6.5.4
Novell is pleased to announce the availability of Novell Service Desk 6.5.4 to all customers worldwide.

Product Information
Novell Service Desk 6.5.4 brings integrated remote management using the capabilities of Novell ZENworks Configuration Management. This will allow service desk agents to see what end users are experiencing which will bring shorter resolution times and therefore improve end user productivity and satisfaction.

Product	Entitlement
All prior releases of Novell ZENworks Configuration Management with active maintenance	Two (2) licenses for Novell Service Desk for Incident Management for no additional charge
Novell Endpoint Lifecycle Management Suite with active maintenance	Two (2) licenses for Novell Service Desk for Incident Management for no additional charge
Any version of Novell Open Workgroup Suite with active maintenance	Two (2) licenses for Novell Service Desk for Incident Management for no additional charge
Novell Total Endpoint Management Suite with active maintenance	Two (2) licenses for Novell Service Desk for Incident Management for no additional charge
Novell Endpoint Protection Suite	Two (2) licenses for Novell Service Desk for Incident Management for no additional charge

NOTE: Entitlement does not include support

Licensing

Product	User	Device	Instance	Workload	CPU
Novell Service Desk 6.5.4	X

Upgrade Details

Product	Entitlement
Customers with active maintenance on any prior release of Novell Service Desk are entitled to the upgrade of the products for which they have maintenance.	See product information text
Customers without active maintenance may purchase upgrades to an edition of Novell Service Desk 6.5.4	Any version of a competitive service desk

For further information
http://www.novell.com/products/service-desk/

For detailed information on Novell's Support lifecycle, visit http://support.novell.com.

Please note this is an update to the media kit only. There are no changes to part numbers or pricing at this time.

Effective:	16 January 2012
Serialized:
ECC Number:	5X992
Export License Exception:	NLR

Copyright 2011 Novell, Inc. All rights reserved. Novell and SUSE are registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners. You are currently subscribed to the Novell Product Announcement distribution list. For general questions regarding NPAs or any changes to your NPA e-mail subscription, please send a message to npa@novell.com. Please include the name of your company, geographic location, as well as your company's relationship to Novell (i.e. Distributor, Partner, etc).

Files:: NPA7323.html10.6 K