Danish municipality saves 42,000 person-hours annually

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An IT framework for municipalities provides significant productivity savings, frees up IT resources and increases IT security through automation.

PwC recently published a case study on the challenge of creating a common framework for Danish municipalities to take advantage of advanced identity and access management without needing in-house expertise.

In its basic form, the framework consists of NetIQ Identity Manager and NetIQ Access Manager from Micro Focus. With Liga GlobalID the functionality extends to include PKI certificate handling, eID authentication and issuing of MFA tokens, so that users can connect to national IT services in a secure and compliant way.

The savings in time and resources had proven to be significant:

“One large municipality estimates that they would on average have lost 10 percent of productivity, due to new users not being able to access the right systems, or not having a user account at all when they start work. For this particular municipality the productivity saving through having the NetIQ driven framework adds up to 42,000 person hours each year, which is an astonishing time that now can be spent on effectively serving and supporting their citizens.” says Nicolai Jensen, Senior Enterprise Identity & Access Management Architect at PwC Denmark.

Deprovisioning of user accounts is also completely automated, which means that there are no longer active accounts in the system for people who left the organization months or even years ago. This is a security risk that many organizations struggle to solve.

Download the case study from PwC here >

About Liga GlobalID

The Liga GlobalID platform handles the entire identity lifecycle, from the initial onboarding and ID validation of the user to the enrollment of multifactor authentication tokens, IDM integration for automatic user provisioning, secure authentication, and account revocation. The platform provides extensive logging for compliance purposes.

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